Haven Educational Offerings

Haven offers educational presentations for healthcare professionals and for members of the community.

Continuing Education (CE) topics are one-hour programs for which RNs, LPNs, Social Workers, CNAs and Nursing Home Administrators are eligible to receive credit toward their licensure. Contact Hour programs provide credits specifically for CNAs for which credit is awarded in 15 minute increments. Credits will be reported by Haven’s Training & Staff Development Department to CE Broker on behalf of the participants.

Hospice 101 (CEs)

This presentation includes an in-depth review of the specific criteria required for hospice eligibility. Eligibility is reviewed by diagnosis, use of standardized biometric scales (including weight, MUAC, Palliative Performance Scale, FAST score and IADL) and other functional assessments. Case examples are included to assist participants in their understanding of the use of these standardized scales.

In this presentation, the presenter will describe services offered by hospice including the levels of care available to meet patient needs, the information needed for patients to understand election of hospice care and support of a person’s right to choose the care they wish at the end of life.

This presentation includes a detailed look at the philosophy that guides hospice work and the standards set forth by Centers for Medicare & Medicaid Services (CMS) and by accrediting agencies to assure that persons whose condition qualifies them for hospice care receive high quality compassionate care specific to their individual needs.

Staff may feel ill-equipped to respond to hospice patients’ spiritual needs or may not recognize their patients’ spiritual needs. This one-hour
presentation will provide some understanding of spiritual needs and basic spiritual care and how clinical staff can assist the chaplain to provide
holistic hospice care.

Patients’ rights around culture and religion are presented in this presentation, followed by a discussion of the broad range of issues that accompany consideration of each person’s culture and religion. Group discussion and case examples are shared to improve understanding of the importance of respect, acceptance and support for individual needs and beliefs. The need for appropriate professional boundaries is also discussed.

End-of-Life Care (CEs)

This one-hour presentation is an overview of the physical, emotional, spiritual and cultural factors involved at the end of life. The presentation focuses on the goals of care in the final hours of a patient’s life.

As our patients age, they experience gradually increasing losses: physical, cognitive, social, cultural. This presentation will explore losses that occur with age and ways caregivers can approach increasing care needs with sensitivity. Emphasis is placed on developing learner understanding of the losses and explore ideas for helping patients maximize function and maintain dignity and identity.

This program includes impactful data about the numbers of veterans needing end-of-life care, particular challenges related to the time in which the individual served in the military and the challenges often faced by veterans at end of life including PTSD and emotional questions of hope, meaning and forgiveness. The presentation ends with a description of the We Honor Heroes recognition ceremony provided to veterans in hospice care at Haven.

In this presentation, the presenter will guide discussion about the physical, psychosocial and spiritual changes that occur at the end of life and the hospice approach for providing care in the final days of life.

This presentation will include a look at different types of wounds encountered in hospice care including treatment choices and limitations. Approaches to pain management related to wound care will be a part of this discussion.

Participants will learn to identify various barriers to effective pain management, types of pain, how to conduct a thorough pain assessment and to describe the pharmacological and nonpharmacological therapies used to relieve pain.

This presentation explores the incidence and consequences of falls, common risk factors for falls and the importance and components of fall risk assessment. The group will discuss the roles of the care team members in prevention of falls and the appropriate response to a fall.

In addition to the common physical symptoms experienced by patients at the end of life, this two-hour presentation also covers medical eligibility for hospice and the roles of members of the interdisciplinary hospice team. Interventions for each symptom will be addressed with an emphasis on the importance of spiritual care.

This presentation includes description of pulmonary conditions most commonly encountered in hospice care, appropriate treatment options, measures of decline and care needs in the final hours of life. We will discuss education needs for patients and their caregivers as they manage symptoms at end of life.

This presentation will explore diagnoses associated with end-stage renal disease (ESRD), resulting symptoms and treatment choices. The presenter will describe end-of-life care for patients with renal failure, educational and psychosocial needs for patients and their families.

This presentation will include diagnoses that are associated with liver failure, resulting symptoms and treatment choices. An interdisciplinary approach to end of life care for individuals with liver failure will be discussed.

This one-hour presentation focuses on how to help patients achieve a graceful end of life. We will discuss the things patients should address in order to die gracefully, how you can support them in this effort, the grieving process, and indications for hospice referral.

Contact Hour Programs for CNAs

In this presentation, participants will discuss goals of care at end of life, meeting the physical, emotional and spiritual needs of our patients and how hospice helps at end of life and after a loved one has died. The group will explore how beliefs held by the healthcare team can impact our care and our response to dying.

This 30-minute program for CNAs describes the physical and emotional needs of the dying and how hospice can come alongside to assist in meeting those needs. The group will discuss when hospice is needed and how hospice can help in addition to talking about common misconceptions about hospice. The importance of the interdisciplinary team is emphasized.

In this presentation, we will look at both the physical and psychosocial changes that happen at the end of life and discuss the ways that both family and healthcare team can provide comfort and support to achieve a peaceful death. The group will discuss common concerns and physical symptoms with practical approaches for addressing those issues.

This is a 30-minute presentation designed specifically for CNAs working in facility settings. The presentation is intended to describe factors that contribute to fall risk for residents and to guide the aides in the things they can do to decrease that risk. The presentation also emphasizes that fall prevention is a team effort and they are an essential part of that team.

Community Education Programs

Haven offers a variety of presentations for the general public, community organizations, or healthcare professionals. These presentations do not earn healthcare professionals CE credits.

This presentation describes the scope of palliative care and the specifics of hospice care including the hospice philosophy, the specific care included in hospice, levels of care, benefits and misconceptions. Haven’s additional end-of-life programs, like transitions and advance care planning, are covered as well.

In this presentation, the definition, timing and benefits of palliative care are discussed.

This presentation looks at the hospice philosophy and addresses many of the myths and misunderstandings about hospice.

This presentation provides a definition of hospice care and services, core indicators of end-stage disease and eligibility guidelines for each disease.

This presentation explores the barriers, considerations and strategies of having the hospice referral conversation with patients and families. Core indicators for end-stage disease are identified.

This presentation discusses Advanced Care Planning (ACP), a plan in which you inform your family and doctors so they will know how you want to be cared for if you become unable to make decisions for yourself.

The purpose of these sessions is to help healthcare professionals better understand what what Advance Care Planning is and how to get assistance with it. Participants will look at Living Wills, Designation of Health Care Surrogates, and Florida’s Do Not Resuscitate Order. Participants will learn where to find documents, how they are completed and how they can help individuals achieve their end-of-life goals.

This is a discussion about the ways individuals can give their time to enhance the lives of Haven’s patients and families. There are many ways in which your skills and your smile can make a difference by volunteering.

Dementia Care Program Education

Haven Dementia Care helps improve quality of life for hospice patients with cognitive disorders and helps their family members with caregiving and communication. The program also provide presentations to help those in the community understand dementia.

Haven provides Positive Approach to Care (Teepa Snow) workshops. These workshops include a combination of lecture, discussion, role play, group interaction, case discussion, and problem-solving among learners to actively engage learners in the content. Video training, handouts, power point presentation, and role playing may be used throughout the session. The workshop facilitator is a Certified Positive Approach to Care Trainer and is qualified to facilitate workshops and train others in the PAC philosophy.

This 2-hour workshop helps learners understand and recognize the differences in “normal” and “not normal” aging. The learner will develop better observational skills to recognize and intervene effectively when behavioral challenges occur. Learners will also develop new skills related to approach, cueing, and ability to connect with people affected by dementia. The workshop emphasizes the value of matching helping behaviors to the person’s needs and retained abilities to promote a sense of control and self-direction. The workshop will also address typical issues that occur from early stages of the condition, through mid-disease, and into the final care concerns that are part of the progression.

Workshop Objectives:

  1. Compare and contrast typical “normal” aging versus atypical “not normal” aging related to various cognitive functions.
  2. Describe the five sensory input and processing systems, highlighting the dominant role of vision, and the major differences between protective and discriminating sensation in each.
  3. Discuss the impact of changing sensory awareness and processing as dementia progresses.
  4. Be educated on the value of consistent positive reinforcement to promote well-being and reduce challenging behaviors throughout the disease process.

The workshop is also available as a condensed 30-minute versions called “Dementia Awareness Training.”

This 2-hour workshop focuses on Positive Approach to Care “care partnering” techniques, including Positive Physical Approach™ (PPA) and Hand Under Hand™ (HUH). These newly learned skills enable care partners to shift from simply “dealing with the behaviors” to creating a positive and caring environment. Learners develop observational skills needed to recognize signals of “unmet needs and growing distress” in the person they care for and respond in a way that reduces anxiety and improves quality of life.

Workshop Objectives:

  1. Apply Positive Physical Approach™ (PPA) and Hand Under Hand™ (HUH) in everyday situations.
  2. Describe the importance of doing “with”, not “to”.
  3. Demonstrate observational skills necessary to recognize and address unmet emotional and physical needs.
  4. Describe and demonstrate ways to help the person being cared for feel productive and valued.

The 2-hour GEMS™ workshop offers an overview Teepa Snow’s dementia classification model (developed from the basic structure of Allen Cognitive Disability Levels). The GEMS model compares different states of being and ability to the characteristics of precious jewels. This dignified metaphor defines normal aging as well as the many appearances, behavioral changes, skill sets and needs of those living with the effects of neurocognitive failure (dementia) or other brain changes. They should be considered indicators and a guide toward understanding an individual’s current state of ability and brain function. Understanding them will lead to an adjustment of expectations, modification of cues and support, and more accurate communication and ‘hands-on’ care behaviors to better meet ever-changing needs. The GEMS™ advocate that people living with dementia, when done with rather than done to and provided with the just right care and setting, can still shine.

Workshop Objectives:

  1. Discuss normal aging and stages of dementia, and the correlating GEM for each (sapphire, diamond, emerald, amber, ruby, pearl).
  2. Use the GEMS™ to facilitate positive, supportive communication between the care giver and the person being cared for.
  3. Analyze and respond to unmet needs that lead to distress or challenging behaviors as the disease progresses.
  4. Describe effective combinations of multi-modal helping techniques, emphasizing use of preserved abilities.

Intended to provide participants with insight on what the person living with dementia experiences by donning them with tools (goggles, gloves, and headphones) that compromises their vision, hearing, dexterity, and comprehension while they attempt to do some basic everyday activities. Approximate time is 15 minutes per person.

By the end of this 30-minute to 1-hour presentation, participants will be able to:

  • Define dementia
  • Identify common types of dementia
  • Describe expected changes in the brain as the dementia progresses
  • Discuss each stage of dementia and provide caregiver tips
  • Identify when to seek help

For more information about these offerings and how to schedule, please call Haven at 877.379.6270 and ask to speak with the Training and Staff Development Department. All programs are offered at no cost.